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usbank.com Complaint - Complaint - Certificate of Deposit
usbank.com Complaint

usbank.com Complaint

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Complaint - Certificate of Deposit


On Wednesday, July 14, 2010 I took a $40,000 cashier's check to your E. Charleston Office in Las Vegas, NV.

I told Joe Suarez that I wanted to purchase a certificate of deposit and make it in trust for my sister in Oregon.

I told him I didn't have my sister's phone number and address and he said that would be no problem and I could come in the next day with that information. I also told him that I had another CD maturing in August for $80,000.

I called Mr. Suarez on July 15, 2010 to provide the information and he requested her social security number.

I told him that was not necessary since he had my social security number and it was my account.

He told me it was bank policy and I would have to provide it.

I told him that was a deal breaker, there was no need for me to give out her social security number and she could otherwise identify herself upon my death.

He informed me that he would have to talk to the branch manager and I informed him that I was serious and if he couldn't oblige I wanted my money back.

He called back and said I must provide her social security number pursuant to the Patriot Act and if I withdraw my money they couldn't process the transaction until the end of the month and then fine me for early withdrawal.

I told him if that was the case, I will close my checking and savings account, cancel my Visa and he'll never see the $80,000.

He said that was fine with him.

So, you're losing a customer, gaining an enemy in the community and losing the chance for my $80,000.

So much for customer service and common courtesy!


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